Privacy Policy


We ask that you read this privacy policy very carefully in its entirety before you access or use this website and our provided service. Any use by you in any way (including logging on to, making payments through, receiving payments through, browsing, and making comments) shall be deemed as your acceptance of and agreement to be lawfully subject to the terms of this policy.

We have described to you in the text below, the users’ information that we gain access to, and the way that we use, disclose, protect and handle all the information that comes into our possession.

We advise you not to use the Etihad Forex website and our provided service if you do not agree with our policy.


We may choose to change this policy by deleting from it, adding to it, or further explaining some terms, and we may do this for any or no reason at all, using our sole discretion only.

All changed provisions shall become binding upon you upon our posting of them, and we will assume you to have accepted the new policy when you use the website and services thereafter.


We need and will use your personal information for the following reasons:

To register your account: At the point of your registering an Etihad Forex account, we will prompt you to provide details such as your name, e-mail address, phone number, and other details. This information is necessary for us to create and grant you access to your user account.

In order to make our service available to you: We will ask you to provide us with details such as your personal information and the recipient’s personal information and accounts where you use our service to send funds to any recipient.

In order to validate your account: We may require you to provide us with certain personal information, including without limitation a government-issued ID, so that we can authenticate your identity and validate your account.

In order to identify you: When you reach out to us with a specific comment, request or question, , we may take certain information from you such as your name, e-mail address, home address, phone number, and all other information that is required to help us respond to you immediately.


Anytime you visit our website whether as a registered user or as a visitor, there are certain kinds of information that automatically becomes available to us, including but not limited to your operating system, browser type, ISP (internet service provider), clickstream data, date stamps, IP address, referring pages, time stamps, exit pages, and/or domain name.

The reason we collect these kinds of information is so that we understand our user base better so that we can provide a better service for their benefit. The information collected in this manner does not identify individuals.


The basic reason for Etihad Forex’s use of cookies is so that we can provide a more personalized service for you. We will ask you if you want to enable the use of cookies when you access our service for the first time, and will use this technology to store and remember your web browser and certain information about you if you respond in the affirmative. This allows you to have a less stressful and a more rewarding experience when next you use our services.

You, however have the choice of rejecting cookies, and this will not prevent you from using our service. However, you may be unable to access certain segments of our website. You may also have to re-input your details every time you visit the website.


There are certain reasons and certain circumstances under which we may choose to disclose your personal information to certain third parties. These are:

To enable your beneficiary to claim the funds sent: The primary purpose of our services is to help users send funds to recipients. In order to carry out this basic service of ours, we may disclose your information to recipients. We may also ask beneficiaries to provide us with certain information about you and the transaction.

With third party outlets and local banks whose primary duty in the transaction is to make funds available to recipients.

To verify the details or identities of senders and/or recipients: Where applicable, we may authenticate the personal details or identities presented to us with document issuers or official record holders or through third party systems.

For marketing purposes: We may engage some third parties to help us promote and advertise some of our services, and may disclose your personal information to these companies so that we are able to promote and market appropriate services to you.

With our service providers:  As most websites and businesses do, we may sometimes employ the services of certain service providers to help us provide specific services such as but not limited to website maintenance and accounting. We may disclose your personal information to them where there is need for them to have access to this information in order to provide these services. Two things to note are that we will never share your financial information with these providers and that we will only share personal information subject to the confidentiality obligations of this policy. As a matter of policy, we also instruct these third party service providers to use your personal information only on our behalf and only as per our instructions.

Appropriate legal bodies: Where a tax authority, police agency or any other relevant governmental agency contacts us with the request to share your information in relation to a legal or criminal case that has been brought against you or in the prevention of crime, we may share your personal information with such governmental authorities.


Except for the reasons explained above, we will under no circumstance deliberately sell, transfer, or share your personal information with a third party.


We do the best that we can to ensure that users’ personal information is kept as safe and as secure as possible and to prevent such information from getting into unauthorized hands. The way we do this is to deploy security measures cutting across physical, technical, and administrative arenas.

One other way that we ensure the safety of users’ information is to make sure that only a small group of authorized specialists are permitted to have access to your personal information. These specialists are thereafter required to keep such accessed personal information private.

However, you understand and accept that while we do the best we can, this is not a guarantee against the unauthorized access to and use of your personal information, and we will under no circumstances be answerable for any breach of your personal information, as there is no full guarantee of information security for internet-processed information.


This privacy policy is fully GDPR compliant. Under this GDPR compliant policy, these are your rights:

The right to have easy access to your information so that you can make sure that it is always up to date and accurate.

The right to update and correct your personal information in our database, where such information changes or where you believe we have captured and stored your information incorrectly.

The right to put a limit/restriction on the way that we process your information. This means that you have the right to stop us from processing your personal information for marketing and advertising purposes.

The right to withdraw your consent, where you have previously given us your consent to handle your information in certain circumstances and for certain reasons.

The right to data portability. This means that you have the power to instruct us to transfer your information to a third party of your choice.

The right to opt out of consumer data sales.

To exercise any of your rights, please contact us by e-mail or by phone.

You can reach us on/at:

Email Us:

Call Us: +61 435 321 219


Under the strict guidelines of this privacy policy, we have an in-house policy of storing users’ personal information for a minimum of 7 years or as permitted by relevant law.

We will store contact details such as your name, e-mail address, and phone number, your activity history while you hold an account with us in our database, and will erase such information within a three-month period once you have notified us of your intention to quit using our service.


Version: 1.1

Updated on: 15/12/2020