Frequently Asked Questions

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Q1. How Do I Send Money Online?

Sending Money Online is simpler than ever. Etihad Forex has developed a platform for your convenience to send money on a click. Simply register with us and login for transfers.

 

Q2. How can I find out exchange rates?

Our Exchange Rates can be found on our front page Forex Calculator.

 

Q3. Where can we do Cash Pick Up in Pakistan?

You can send your recipient to pick up cash from any United Bank Limited (UBL) Branch in Pakistan.

 

Q4. What is the process to transfer money with Etihad Forex?

 

1. Register for free.

Sign up online for free. All you need is an email address, with some personal details

2. Verify your identity.

For using our Services, we need a photo of your ID. This helps us keep your money safe.

3. Add recipient’s bank details.

Fill in the details of your recipient’s/beneficiary’s bank account.

4. Choose an amount to send.

Tell us how much you want to send, and we will tell you how much your recipient will get in local currency.

5. Pay for your transfer.

Send your money with a bank transfer, and write your transaction reference number with it

6. That’s it.

We’ll handle the rest. You can track your transfer in your account, and we'll send you a confirmation email when it’s done.

 

Q5. How can I get assistance?

You can do it multiple ways

You can send us email at support@etihadforex.com.au

Contact our Support team on WhatsApp +61 435 321 219

Call us at : +61 435 321 219

 

Q6. Why should I use Etihad Forex instead of my bank?

With us you’ll receive unparalleled forex rates and level of support and insight. We also offer fee-free transfers and flexible transfer options, but on minimum amounts a small transaction fee may apply.

 

Q7. How can I stay on top of my transactions and my history?

We’ll keep you up-to-date on when the transfer is processed, also you can track your transfers on your platform. You can access your transaction history by login to your account as well.

 

Q8. Will my money be safe with Etihad Forex?

Etihad Forex is a fast, secure and easy way to transfer money.  The security of your funds is our priority. We hold the highest responsibility to your funds, adhere to strict compliance procedures and have a dedicated in-house compliance team.

 

Q9. Do I need to live in Australia to create an Etihad Forex account?

Yes. You will also need to provide a valid ID confirming your address and other details.

 

Q10. Will the receiver have to pay any additional fees to collect the money?

No way!

 

Q.11. Are there any hidden fees?

There are no hidden fees.

 

Q12. I am trying to send money but I got an error message on the platform.

If you face any problem to use our platform, please contact us

You can send us email at support@etihadforex.com.au

Contact our Support team on WhatsApp +61 435 321 219

Call us at : +61 435 321 219